Refund policy

At Brother & Sipster Coffee Co., we strive to provide our customers with the best coffee products possible. However, due to the nature of coffee products, we do not accept returns or offer refunds. Coffee products are considered perishable items, and as such, we are unable to guarantee their quality and freshness once they leave our premises. We understand that there may be instances where you may have concerns or issues with your order.

In such cases, we are here to assist you and resolve any problems that may arise. If you have received a damaged or defective coffee product, please contact our customer support team within 48 hours of receiving your order. We will work with you to find a suitable solution, which may include a replacement or store credit at our discretion.

It is important to note that we are unable to accept returns or issue refunds for coffee products due to taste preferences, dissatisfaction with flavor profiles, or delays in shipping caused by external factors beyond our control.

In the event of a refund or store credit, please provide us with the necessary details, including your order number, date of purchase, and a brief description of the issue. Our customer support team will review your request and get back to you as soon as possible.

We take pride in our commitment to customer satisfaction, and we will make every effort to assist you with any concerns or issues you may have. If you have any questions regarding our refund policy, please feel free to contact our customer support team at info@brotherandsipstercoffee.com.

Thank you for choosing Brother & Sipster Coffee Co. We appreciate your understanding and support.